CC Funds SICAV plc (the “Scheme”) is a limited liability company registered in Malta on 03 June 2011 with Company Registration Number SV 186.  The Scheme’s Registered Office is Ewropa Business Centre, Triq Dun Karm, Birkirkara, BKR 9034, Malta.

The Scheme is licensed by the Malta Financial Services Authority (“MFSA”) and obtained its license on 01 July 2011. 

The Scheme qualifies as a Maltese UCITS pursuant to the Investment Services Act (Marketing of UCITS) Regulations, 2011 (the “Subsidiary Legislation”) which transpose Directive 2009/65/EC on the coordination of laws, regulations and administrative provisions relating to undertakings for collective investment in transferable securities (“UCITS”).

The Scheme is authorised to carry out the activities of a collective investment scheme.

Accordingly, below are the details of how to make a complaint

Complainants who would like to escalate any matter can do so by email at [email protected] or by post at:

CC Funds SICAV plc

Attn: The Board of Director/The Compliance Officer

Ewropa Business Centre,

Triq Dun Karm,

Birkirkara, BKR 9034,

Malta

The complainant should provide the Scheme with as much detail as possible to enable the Scheme to resolve the concerns fairly, effectively and promptly.  The complainant should provide at least the following information:

1.      Name and address;

2.      A description of the complaint and how it affected the complainant;

3.      When the incident(s) occurred; and

4.      Contact details (e.g. telephone number and/or email address).

Upon receipt of a complaint, the Scheme shall:

• In writing, acknowledge receipt of any complaint within 7 days of such receipt. 
• Should a complaint be made orally, the Scheme shall make a summary of the complaint and request complainant to confirm the summary in writing.
• Communicate in plain language, which is clearly understood.
• Seek to gather and investigate all relevant evidence regarding the complaint.
• Provide a response without unnecessary delay, or at least, by not later than 15 business days from when the complaint was received.  Where the investigation of a complaint is not completed within 15 business days from receipt of complaint, the Scheme shall:
• Inform the complainant about the causes of the delay; and
• Provide an indication as to when the investigation is likely to be completed.
• On completion of the investigation, without unnecessary delay, write to the complainant concerning the outcome of the investigation and describing its proposed course of action.
• If the investigation is not completed within two months of receipt of complaint, the Scheme shall inform the complainant of such fact within 7 days from the end of that period.
• Provide written information regarding the complaints handling process.
• Publish details in an easily accessible manner (e.g. through an official document).
• Provide accurate and timely information about the complaints handling process, namely (i) details of how to make a complaint; (ii) the process to be followed when handling the complaint.
• Keep the complainant informed.
• When providing a final decision in writing in terms of the complaint, which does not fully satisfy the complainant’s request, the complainant may refer the complaint to the Officer of the Arbiter for Financial Services established under the Arbiter for Financial Services Act (Cap. 555).